The Client: World leaders in Hotel Industry
Technologies: Oracle applications version 10.7 and 11.0.3 Accounts Payables (AP), Accounts Receivables (AR), General Ledger (GL), Fixed Assets (FA) and CM modules
- Expected uptime - 265X12
- Expected turn around time on levels (criticality) of issues - Level1 - 2 Hours, Level 2 - 4 Hours, Level 3 - 8
- Hours, Level 4 - 12 Hours
- Timely Closure of Books of accounts - 98%
- Building faith and effective Utilization of Oracle Application within limited Resources. - 98 %
- Change Management Issues (Addition) - As per Quality process (ISO 9001 Level 5)
Lilax Technologies Team of Oracle Applications - technical and functional experts visited the client's sites), studied and then documented the existing system's environment, processes, issues, issue management procedures, support management procedures and change management procedures.
Lilax Technologies created elaborate transition plans, support management plans and change management plans after the detailed study.
Based on the design and plans, Lilax Technologies put together a highly reliable support mechanism Lilax Technologies contributed a lot on fine-tuning the client's processes, infrastructure, extended support system.
The client is now backed by a highly reliable Oracle Application Support system with all the challenges met.
Lilax Technologies consultants ensured smooth functioning of Applications, which results into timely submission of statutory results, and Month Closures of Financial Data.
The client was able to receive the support for Oracle application Independent of Oracle Support. Overview training of Application to Non-Apps people like Helpdesk Teams of Customers in order to achieve effectiveness in handling the Issues
Lilax Technologies helped the client in their growth management, extending the infrastructure, up-gradation etc.
Lilax Technologies met and continue to meet the client's expectations in an ongoing basis.
Client states that by way of consistent quality and top class support management, Lilax Technologies team has relieved most of its core team members from Oracle Application support work so that they focus more on other projects now.