Oracle Apps - Lilax Technologies Inc.

Case Studies

News & Events

At Lilax Technologies we are constanty looking for qualified professional to join in our team

At Lilax Technologies, it's shining star like you that make this a very special place to work. As part of our Employee Referral Bonus Programs, if you refer a qualified friend or acquaintance that we hire, we'll pay you $200!

» All employees of Lilax Technologies, Inc. are eligible to participate

» The person you refer must not be in our database and must not currently be under consideration for an assignment.

» The person you refer must be hired within 30 days from the time of referral

» Have your friend apply directly at venkat@lilaxtech.com

» When your friend applies for a position, tell them to write "Lilax Employee", when we ask 'How did you find out about the job? and put your name and Lilax's e-mail address.

» Monetary rewards will be paid within 60 days of your referral's start date.

Challenges

Expected uptime - 265X12
Expected turn around time on levels (criticality) of issues - Level1 - 2 Hours, Level 2 - 4 Hours, Level 3 - 8
Hours, Level 4 - 12 Hours
Timely Closure of Books of accounts - 98%
Building faith and effective Utilization of Oracle Application within limited Resources. - 98 %
Change Management Issues (Addition) - As per Quality process (ISO 9001 Level 5)

Solutions

Lilax Technologies Team of Oracle Applications - technical and functional experts visited the client's sites), studied and then documented the existing system's environment, processes, issues, issue management procedures, support management procedures and change management procedures.

Lilax Technologies created elaborate transition plans, support management plans and change management plans after the detailed study.

Based on the design and plans, Lilax Technologies put together a highly reliable support mechanism Lilax Technologies contributed a lot on fine-tuning the client's processes, infrastructure, extended support system.

Results

The client is now backed by a highly reliable Oracle Application Support system with all the challenges met.

Lilax Technologies consultants ensured smooth functioning of Applications, which results into timely submission of statutory results, and Month Closures of Financial Data.

The client was able to receive the support for Oracle application Independent of Oracle Support. Overview training of Application to Non-Apps people like Helpdesk Teams of Customers in order to achieve effectiveness in handling the Issues

Lilax Technologies helped the client in their growth management, extending the infrastructure, up-gradation etc.

Lilax Technologies met and continue to meet the client's expectations in an ongoing basis.

Client states that by way of consistent quality and top class support management, Lilax Technologies team has relieved most of its core team members from Oracle Application support work so that they focus more on other projects now.